Outlook - Issues Opening

Modified on Wed, 2 Jul at 11:58 AM

Outlook may fail to load at times.

To fix that, please sign out of Remote Desktop and sign back in.

If that doesn't work, please try the following:

1- close Outlook

2- open Excel

3- sign out of Excel (top right - next to minimize - click on your name > sign out)

4- sign back into Excel (same place)

5- open Outlook and test

In case that fails:

6- close Outlook

7- click on Start and type "Outlook.exe /profiles" (there's 1 space between the words) > Enter

8- click on Options

9- tick Set as default profile

10- click on New...

11- name it whatever you like - I usually use the current date for my own future reference

12- click OK (this might take a couple of minutes to finish processing) > OK

Another Quick Fix that Might Work

If you get this error:

If you open more than one app at the same time, it will fail.

If you do not wait for every step to be completed, it will fail.

Last Resort

If that doesn't work, you'll have to use Teams and Outlook Web on Google Chrome.

1- Open Chrome

2- Click on Managed Bookmarks > My Applications (sign in if requested)

3- Click on Teams and Outlook in the list of apps

NOTE: You cannot see your Shared Mailboxes on Outlook Web automatically, they must be added manually.

Adding a Shared Mailbox on Outlook Web

On the left panel:

1- Right-click on Folders

2- Click on Add Shared Folder or Mailbox

3- Type in the email address of said mailbox > OK

If you require any assistance, don’t hesitate to contact our IT team through helpdesk@sccu.com.au