SMS issue - Unblock SCCU Number on Phones

If a customer hasn't been receiving our SMS or calls, they might have previously blocked our number on their phone. Here's how to unblock the number.

On iPhones

1- Tap Settings > Phone

2- Tap Blocked Contacts (on older versions of the OS, tap Call Blocking & Identification)

3- In the Blocked Contacts list > Swipe right to left across the number > Tap Unblock

On Android

1- Open the Phone App

2- Tap the ellipsis (...) at the top > Settings (cog icon) > Block Numbers

3- Find SCCU number in the list and tap on the "minus" symbol next to it